Information We Collect
Sahraflix collects information reasonably necessary to receive, evaluate, coordinate, and complete your event or service request. This may include your full name, email address, phone number, event date, event location and logistical details, estimated budget, selected services, language or platform preferences, and other information you voluntarily provide in connection with your request.
We do not intentionally request sensitive personal information unless it is reasonably necessary for a service you request and you choose to provide it.
How We Use Your Information
- Receiving, reviewing, and responding to your event or service request.
- Obtaining suitable options and quotes and coordinating logistics with relevant suppliers.
- Contacting you to clarify your request or provide updates.
- Sending quotes, booking information, invoices, payment instructions, and confirmations.
- Operating, securing, and improving Sahraflix and the customer experience.
- Complying with applicable legal obligations and resolving disputes where necessary.
We may send marketing communications, promotional offers, or service updates only where you have given the appropriate permission. We do not use your email address or phone number for marketing without your permission.
Data Sharing and Suppliers
Sahraflix does not sell or rent your personal information and does not disclose it for purposes unrelated to your request, event, our legitimate operations, or applicable legal requirements.
Sahraflix generally acts as the primary point of contact between customers and suppliers. We aim to coordinate with suppliers on your behalf without unnecessarily disclosing your direct contact information.
Where information is reasonably necessary to prepare a quote, plan, coordinate, or deliver your event or requested services, we may share only the information reasonably required for that specific purpose with the relevant supplier or service provider. Direct contact details will not normally be shared with suppliers unless necessary for delivery of the service, authorized by you, or reasonably required for legitimate operational or legal reasons.
Information may also be disclosed to service providers that support Sahraflix, including payment providers, where necessary to provide the relevant service, or where disclosure is required by applicable law, a binding legal request, or reasonably necessary to protect the rights, safety, or security of Sahraflix, our users, suppliers, or others.
Payments and Payment Information
After a customer accepts a quote, Sahraflix may provide an invoice and the payment options available for that booking. Depending on availability and prior agreement, payment may be made by bank transfer, cash, or card.
Card payments may be processed through a third-party payment processor, such as Stripe, using a secure payment link, invoice, or hosted payment page. Sahraflix does not store full payment card numbers or card security codes on its website or servers. Information submitted directly to a third-party payment provider is processed according to that provider’s own privacy and security practices.
Cookies, Local Storage and Similar Technologies
Sahraflix and the technologies used to operate the website may use cookies, browser local storage, and similar technologies for functions such as remembering preferences, maintaining selected services during a request, supporting website functionality and security, and understanding or improving website performance and usage where applicable.
You can control cookies through your browser settings. Clearing cookies or browser storage may remove saved preferences or selections and may affect some website functionality.
Your Rights
Subject to applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, or withdrawal of consent where processing is based on consent. Some information may need to be retained where required for legal, accounting, dispute-resolution, or other legitimate purposes.
Privacy-related requests may be submitted through Sahraflix’s official contact channels. We will review and respond to requests within a reasonable timeframe and in accordance with applicable requirements.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, and complying with applicable legal obligations. When information is no longer required, it may be deleted or anonymized as appropriate.
Protection of Minors
Sahraflix’s booking services are not intended to be used independently by individuals under the age of 18. If we become aware that personal information from a minor has been submitted inappropriately, we will take reasonable steps to address or delete it as appropriate.
Information Security
We use reasonable technical and organizational safeguards appropriate to the nature of the information we handle and the services we provide. However, no website, electronic communication, or storage system can guarantee absolute security.
Changes to This Privacy Policy
Sahraflix may update this Privacy Policy as the platform, services, payment methods, suppliers, technologies, or applicable requirements evolve. Material changes may be communicated through the website or other appropriate channels.
This policy is intended to describe Sahraflix’s current data practices and should be reviewed for compliance with the laws applicable to the markets in which Sahraflix operates.