Definition of Services and Nature of Operations
Sahraflix operates as a direct provider of event management services and equipment. In certain cases, the platform also functions as an intermediary connecting clients with independent suppliers to ensure timely fulfillment of all service requests.
When external suppliers are engaged, Sahraflix remains the primary supervisor and manager of the entire process to ensure service quality and compliance with our operational standards.
Communication and Privacy Policy
All communication between clients and suppliers must occur exclusively through Sahraflix’s official communication channels to ensure safety, transparency, and protection of client rights.
Sahraflix does not share clients’ phone numbers or personal information with external suppliers. All logistical arrangements are handled solely by our internal team.
Any side agreements or communication conducted outside the platform void the client’s right to claim compensation or request intervention from Sahraflix in resolving disputes, and fully releases the platform from any resulting liability.
Booking Policy and Administrative Fee (5%)
A booking is considered confirmed only after the client pays the required deposit allocated for suppliers or equipment.
A 5% administrative service fee is applied to the deposit amount only. This fee covers coordination, payment security, and event management operations.
As a general rule, this administrative fee is non‑refundable in the event of a confirmed booking cancellation. However, Sahraflix reserves the right to review exceptional cases and issue refunds at its discretion as a gesture of goodwill.
Cancellation and Refund Policy
Before payment: The client may cancel the request at any time without incurring any financial obligations.
After payment and confirmation: Deposits paid to suppliers are non‑refundable, as they compensate suppliers for reserving dates, equipment, and preventing availability for other clients.
Equipment Safety and Damage Liability
The client is responsible for maintaining all equipment and items provided throughout the event duration and bears full financial responsibility for any damage or loss resulting from misuse or negligence.
In the event of a dispute regarding damages, Sahraflix will act as a neutral mediator to help reach a fair resolution between the client and the supplier, without assuming direct financial liability.
Disclaimer of Liability
Sahraflix is not responsible for any issues arising from incorrect or incomplete information provided by the client, including but not limited to event location, available space, or timing.
The platform is not liable for delays caused by force majeure events such as severe weather conditions, unexpected government decisions, or other uncontrollable circumstances. In such cases, efforts will be made to reschedule the event to a suitable alternative date.
Payment Methods and Billing Accuracy
Clients are responsible for ensuring that all payment information provided is accurate and valid. Sahraflix reserves the right to cancel any booking in cases of failed or fraudulent payments.
Invoices issued by Sahraflix reflect the final agreed-upon amounts, and clients are responsible for reviewing and confirming invoice details upon receipt.
Client Responsibilities During the Event
The client must ensure that the event location is accessible, safe, and suitable for the services or equipment requested.
Any delays caused by restricted access, unsafe conditions, or lack of preparation at the event site may result in additional charges or service limitations.
Intellectual Property Rights
All content, branding, media, and materials displayed on the Sahraflix platform—including logos, images, service descriptions, and digital assets—are the exclusive property of Sahraflix and may not be copied, reproduced, or used without prior written consent.
Amendments to Terms & Conditions
Sahraflix reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on the platform, and continued use of the service constitutes acceptance of the revised terms.