Nature of Sahraflix Services and Suppliers
Sahraflix provides event booking, coordination and management services and may arrange services, equipment and experiences through independent third-party suppliers. Unless expressly stated otherwise for a particular service, external suppliers remain responsible for performing the services they provide. Sahraflix acts as the primary coordination and booking point for the client and manages the booking process between the client and the relevant suppliers.
Communication, Privacy and Direct Arrangements
Sahraflix generally acts as the primary communication and coordination point between clients and suppliers. Client information may be shared only where reasonably necessary to obtain a quotation, plan, coordinate or deliver the requested event or service, in accordance with the Sahraflix Privacy Policy.
If a client and a supplier independently enter into a separate agreement, transaction or payment outside Sahraflix without Sahraflix’s authorization or involvement, that separate arrangement is outside the Sahraflix booking and Sahraflix is not responsible for obligations, payments, disputes, losses or claims arising specifically from that separate arrangement. Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.
Booking Deposits and Administrative Fee (5%)
Where one or more suppliers require a deposit to reserve the requested date, service, equipment or availability, Sahraflix will calculate the total supplier deposits required for the booking.
A 5% administrative service fee will be added to the total amount of those required deposits. This fee is charged by Sahraflix for booking administration and coordination and will be disclosed to the client before payment.
If no supplier deposit is required for the booking, the 5% administrative service fee will not apply.
Cancellation and Refund Policy
Before payment and booking confirmation, the client may cancel a request without financial obligation.
After a booking has been confirmed, a supplier deposit that has already been committed or paid to reserve a date, equipment or service may be non-refundable where the applicable supplier’s booking terms make that deposit non-refundable. Any cancellation or refund will also remain subject to rights and obligations that apply under applicable law.
Amounts relating to services that have not yet been committed to suppliers will be handled according to the circumstances of the cancellation, the agreed booking terms and applicable law. Sahraflix will inform the client of known deposit requirements and applicable charges before payment whenever reasonably possible.
Supplier Failure, Replacement and Refund
If a confirmed supplier becomes unable to provide an agreed service, Sahraflix will make reasonable efforts to arrange a suitable replacement so that the event can proceed as planned.
Where a suitable replacement is arranged, funds allocated to the affected service may be applied toward the replacement supplier. If a replacement would materially change the agreed service or require an additional payment from the client, Sahraflix will inform the client and obtain the client’s agreement before imposing that additional charge.
If Sahraflix is unable to arrange a suitable replacement and the affected service cannot be provided, the client will be entitled to an appropriate refund of amounts paid for that undelivered service, subject to applicable law and taking into account any other services that were successfully provided. Sahraflix will not treat a supplier’s failure to perform as a voluntary cancellation by the client.
Payment Methods, Final Balance and Billing Accuracy
Sahraflix may offer payment by bank transfer, cash where available and agreed, or card through a third-party payment processor. The available payment methods, deposit, remaining balance and applicable payment deadlines will be communicated to the client as part of the quotation, invoice or booking confirmation.
Clients are responsible for reviewing the quotation and invoice and for providing accurate payment and booking information. Sahraflix may refuse or cancel a booking where payment fails, appears fraudulent or is not completed within an agreed payment deadline, subject to any applicable legal obligations and amounts already committed to suppliers.
Equipment Safety and Damage Liability
The client is responsible for taking reasonable care of equipment and items supplied for the event while they are under the client’s control. The client may be responsible for loss or damage caused by misuse, negligence or failure to follow reasonable supplier instructions.
Where a dispute regarding damage involves an independent supplier, Sahraflix may assist with communication and resolution but does not automatically accept financial responsibility for damage attributable to the client, supplier or another third party. This provision does not limit liability that cannot legally be excluded.
Client Responsibilities
The client must provide information that is reasonably accurate and complete, including relevant event date, location, access, timing, available space and other requirements that may affect delivery of the requested services. The client must also ensure, to the extent within the client’s control, that the event location is accessible, reasonably safe and suitable for the agreed services or equipment.
Material delays, additional work or inability to perform caused by inaccurate information, restricted access, unsafe conditions or lack of required preparation may result in reasonable additional charges or service limitations where communicated to and agreed with the client as required.
Force Majeure and Events Beyond Reasonable Control
Sahraflix and suppliers may be affected by circumstances beyond their reasonable control, including severe weather, emergency conditions, government restrictions, major transport disruption or similar events. Where such circumstances materially affect an event or service, Sahraflix will make reasonable efforts to communicate with the client and, where practical, coordinate rescheduling, replacement or another appropriate solution. Refunds or other remedies will depend on the affected services, supplier commitments, applicable law and the circumstances of the event.
Intellectual Property Rights
Unless otherwise indicated, Sahraflix branding, logos, original website content, service descriptions and digital materials created by Sahraflix are owned by or licensed to Sahraflix and may not be copied, reproduced or commercially used without permission. Content belonging to suppliers or other third parties remains subject to the rights of its respective owner.
Privacy
Personal information is handled in accordance with the Sahraflix Privacy Policy. The Privacy Policy should be read together with these Terms & Conditions.
Complaints and Disputes
If a client has a concern regarding a Sahraflix booking, the client should contact Sahraflix through its official contact channels as soon as reasonably possible and provide relevant booking details. Sahraflix will make reasonable efforts to review the issue and, where a supplier is involved, coordinate communication toward a resolution. Nothing in this section restricts any mandatory consumer or legal rights.
Severability and Applicable Law
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These Terms and Sahraflix bookings are subject to the applicable laws and mandatory consumer protections relevant to the transaction. Any governing-law or jurisdiction provision may be further specified based on the market in which Sahraflix operates and should be read subject to any mandatory rights that apply to the client.
Amendments to Terms & Conditions
Sahraflix may update these Terms from time to time to reflect changes to its services, suppliers, payment processes, technologies or legal requirements. Updated Terms will be published on the platform. Changes will not remove rights that have already arisen under applicable law, and material changes affecting an existing confirmed booking will be handled in accordance with the terms applicable to that booking and applicable law.